The following steps apply to any Linksys device, but it is recommended that you purchase a certified model if you continue to experience issues. Vonage Business Communications Support Enter a search topic. Set Up Linksys Routers. Certified devices Devices that have been certified by Vonage are guaranteed to work with your Vonage service and can be purchased from a retailer.
Open a web browser on a computer connected to the router and then enter Read the License Terms on the welcome page and click Next. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors.
If you subscribe to plans with monthly minutes allotments for example, U. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage service operates differently than traditional See www. Valid for new customers only who are residents of the 48 contiguous United States, 18 years or older.
Cannot be combined with any other promotional offer. Wait 30 seconds and connect the Vonage Box power supply to the orange Power port and connect the plug end to a power source.
The LED blinks slowly if you have voicemail messages. Connect your phone cord to the green Phone 1 port on the V-Portal phone adapter. Pick up telephone handset and listen for a dial tone. Connect one end of the Vonage-supplied Ethernet cable into the blue Internet port on the Vonage Box phone adapter.
Connect the other end of the Ethernet cable into an unused Ethernet port on your existing router. No available port on router? Choose to connect to your existing modem or use following steps to free up a port on your router: Disconnect the existing Ethernet cable from your existing router that connects to your computer and connect that end to the yellow Ethernet port on the back of the Vonage Box phone adapter.
Connect the one end of the Vonage-supplied Ethernet cable to the unused Ethernet port on your existing router and plug the other end into the blue Internet port on your Vonage Box phone adapter. Connect the Vonage Box power supply to the orange Power port and connect the plug end into a power source.
Connect your phone cord to the green Phone 1 port on the Vonage Box phone adapter. General Troubleshooting Voice Response Messages If your Vonage Box encounters an error condition, you may be notified when you pick of the handset of a phone that is connected to your phone adapter.
Troubleshooting Steps Your Vonage device cannot connect to the Internet. Solution: Verify all cables are firmly connected to the correct ports. Your Vonage device cannot contact the Vonage network. Solution: May be caused by a change to network settings. If you have changed your settings, try restarting the devices in your environment.
This telephone line cannot register to the Vonage network. Try to use different SIP port. Verify that your router is in front of the Vonage device and is not blocking any incoming traffic. Otherwise, disable SIP on your router if it is in front of your Vonage device This Vonage line is not yet set up for use and does not have a telephone number assigned to it.
Solution: If you have a single telephone line connected to your Vonage adapter, make sure it is plugged into Phone Port 1. Network issues may be resolved by restarting your equipment. Solution: The Vonage device is in the process of an automatic restart. Do Not Disturb is active. Solution: Informational message that indicates Do Not Disturb is turned on. Restart Your Phone Adapter and Network Devices Certain conditions can cause an interruption in your Vonage service, such as an internet outage, power outage or change in configuration.
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