Telecom loyalty programs

Mahindra Comviva is the global leader of mobility solutions catering to The Business of Tomorrows. Its extensive Hit enter to search or ESC to close. Future proved business growth with loyalty programmes A few years ago, telecom operators were generating revenue and increasing their market share by investing resources in customers and through acquisition of various companies.

Source:Amdocs What is a loyalty program? A successful loyalty program: Must share an equal value it earns in proportion to the value consumer gets.

Must cater to the interest of the customers. Must be attainable, meaningful and relevant to the customers. Must have a capability to entice new customers to change their behaviours simultaneously retaining existing customers by rewarding present behaviour. Summary In a highly competitive market, telecom operators can retain their values by building an affinity with subscribers, along with a pre-established expectation of trust driving loyalty.

Share Share Tweet Share Pin. Love 0. Comarch also offers its Network clients highly informed personnel, capable of working with every client, able to manage loyalty programmes with genuine commitment in order to ensure success.

We know if we use data effectively, give them the right products, services and added value, it will turn our customers into fans. If we don't, we will lose them. Carmen Corum Nov. Good luck! Shinn Thant Naing Oct. Marketing Communication Developer at Digital Alchemy.

Ahmed Ali May. Karol Bzik Jun. Founder at Open Loyalty. Show More. Total views. You just clipped your first slide!

Clipping is a handy way to collect important slides you want to go back to later. Now customize the name of a clipboard to store your clips. Visibility Others can see my Clipboard. These churn rates vary from market to market. Nevertheless, it has always been a tricky challenge for telecom operators.

Customers jump around and utilize dual SIM cards, for example, to get the best of all world. This makes nurturing existing customers far more significant than the costly act of acquiring new ones. Customer loyalty programs, when done right, boost customer loyalty and retention. With this information, you can see if and when to offer an email account as a reward. Email is indispensable to customers and offering a safe email alternative that customers can trust is another good method of reducing customer churn.

Our Axigen multi-tenant, cloud-native email server not only serves ISPs very well but telecom service providers as well. Cloud computing is the key enabler of digital transformation projects that offers the scale and speed needed for high-traffic service providers and telcos. Our email server is specifically designed to assist service providers and telcos in their digital transformation process. The server integrates naturally within an IT cloud ecosystem by taking advantage of all of the benefits that cloud computing has to offer, such as:.

Customers switch to other service providers if they are not rewarded or acknowledged. Loyalty programs are an effective way to keep them engaged and prevent them from switching to a competitor. It is no secret that a good customer loyalty program will entice customers to stay with you longer, interact with you more, offer you more feedback, as well as recommend you further.

To keep customers satisfied and find out more about how we fit into this ever-changing and ever-growing telecom industry, be sure to regularly check out the Axigen blog. A free mail server version is also available, along with the business mail server and the MSP mail server , for Managed Service Providers, which also include features like personal organizer, AntiVirus, AntiSpam, or advanced security policies. You are using an older browser, which will result in a bad experience.

Upgrade your browser. Menu Close Mail Server. Back to Blog Home Jul 05, These include: Device dollars, which accumulate over time, can be used on upgrades of devices or a new line of service Other monthly rewards — gift cards, ride-sharing discounts, etc. Below are some of the perks of being a part of their rewards program: Daily treats Exclusive offers with discounts on food, drinks, and shopping Free prize draws for a chance to win amazing prizes Priority tickets 48 hours before the general sale for specific venues Priority entertainment free films and magazines every month Priority is free and exclusive to O2 customers and is available on all devices phone, tablet, laptop, and desktop.

Take a look at some advice to make your own telecom loyalty program: Offer an Omnichannel Approach The telecommunications sector is investing heavily in developing channel strategies.